What is Silent Stays by TRS, Inc.?
Silent Stays is a professional, anonymous evaluation service for hotels and resorts. Our contracted evaluators stay at your property as regular guests, documenting their experiences to provide detailed insights into service quality, operational strengths, and areas for improvement. As a DBA under TRS, Inc., we ensure professionalism, anonymity, and reliability in every evaluation.
What is the process for evaluators?
Our evaluators book and experience your property just like any other guest. They interact with staff, use available amenities, and document their observations. After their stay, they compile a detailed report outlining service strengths, guest experience gaps, and actionable recommendations for improvement.
What is your hiring and screening process for evaluators?
To maintain the highest standards, all Silent Stays evaluators go through a rigorous selection process managed by TRS, Inc. This includes:
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Comprehensive background checks
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Drug screenings
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Rigorous vetting to ensure evaluators provide unbiased, professional feedback
When do you invoice us?
We invoice in two stages: 50% Deposit Required
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First Invoice – Due immediately upon contract signing.
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Second Invoice – Due 30 days after the final evaluation report is delivered.
Why should I use Silent Stays?
Silent Stays helps hotel and resort management gain valuable insights into the true guest experience. Our evaluations provide:
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Unfiltered feedback on service quality and staff performance
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Actionable insights to improve guest satisfaction and operational efficiency
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Anonymity, ensuring that staff provide authentic service
Who are the evaluators?
We select evaluators based on your property’s unique needs. Evaluators may be:
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Solo travelers
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Couples
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Families
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Pet owners
This ensures a comprehensive assessment based on real guest demographics.
How much does Silent Stays cost?
Pricing varies depending on:
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The scope of evaluation
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The length of stay
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Additional amenities to be assessed (spa, dining, bars, room service, etc.)
We provide a customized quote based on your property’s unique requirements.
How long do evaluators stay?
We require a minimum stay of two nights to ensure a thorough and accurate assessment of your property, staff, and overall guest experience.
Our statement of professionalism...
At Silent Stays, professionalism is our priority. We uphold strict ethical standards to ensure evaluations are fair, accurate, and beneficial to property management. Our evaluators are trained to provide objective assessments while maintaining complete anonymity.