Our process starts before arrival. You’ll complete a Pre-Visit Assessment, (this is different than the information given for a quote) giving you the opportunity to highlight key concerns, focus areas, or recent changes you’d like us to evaluate. This ensures that our visit aligns with your priorities while still delivering a thorough, objective review of the guest experience.

Throughout our visit, we meticulously document every aspect of the guest experience, from check-in procedures and room conditions to amenity quality and overall service. Our evaluation covers all touchpoints, and we complete each stay just like any regular guest—whether solo, as a couple, with family, or even with a pet (when permitted by the hotel). This diversity allows us to assess how well your property accommodates different types of travelers, ensuring a well-rounded, accurate review. Every stay is designed to provide you with honest, actionable insights to elevate your hotel’s service and guest satisfaction.

Following our stay, we deliver a invaluable comprehensive evaluation report outlining key strengths, pinpointing areas for enhancement, and offering strategic recommendations to refine service quality and guest experience. Our assessment covers every critical touchpoint, including booking and check-in, room cleanliness and comfort, staff interactions, dining and room service, bar and lounge offerings, breakfast and restaurant quality, retail spaces, spa and wellness amenities, fitness and pool areas, business services, shared spaces, and the check-out process. This in-depth analysis ensures your hotel upholds the highest standards and proactively addresses any weaknesses before they affect guest satisfaction and revenue.